Refund policy

Refund & Exchange Policy

No Refunds

All sales are final.
Because each order is hand-packed and double-checked before shipping, we do not accept refunds under any circumstances. We take great care to ensure that every item leaves our facility in perfect condition.

Exchanges

We understand that issues can occasionally happen. Exchanges are available in the following cases:

  • You received the wrong item, size, or product.

  • Your item arrived damaged or defective.

To request an exchange, please contact us within [X days] of receiving your order at SAINTERA96@GMAIL.COM with:

  • Your order number

  • A description of the issue

  • Photos showing the problem (if applicable)

Once your exchange is approved, we’ll provide instructions for returning the item and shipping your replacement.

Additional Notes

  • Items must be unused, unwashed, and in original packaging to qualify for an exchange.

  • We do not cover shipping costs for exchanges unless the error was on our part.

  • After we receive and inspect the returned item, we’ll process your exchange promptly.