Shipping policy

1. Order Processing Time

  • In-stock items are typically processed within 2–5 business days after your order is placed.

  • Pre-order items require additional time and usually ship within 2–3 weeks from the date of purchase (please refer to our Pre-Order Policy for more details).

  • Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery location and the weight of your order.
Estimated delivery times (after dispatch):

  • Domestic : 3–7 business days

  • International: 7–21 business days

Please note: Delivery times are estimates and may vary depending on postal service delays, customs processing, or peak periods.

3. Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

4. Combined Orders

If your order contains both in-stock and pre-order items, the full order will ship together once all items are available. To receive in-stock items sooner, we recommend placing separate orders.

5. Incorrect Addresses & Delivery Issues

Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If your package is returned due to an incorrect or incomplete address, you may be responsible for reshipping costs.

6. Lost or Delayed Shipments

While we do our best to ensure timely delivery, SAINTERA is not liable for delays or lost packages once an order is in the hands of the carrier. If your package appears lost, please contact the shipping carrier directly with your tracking number or reach out to us for assistance.

7. Customs, Duties & Taxes (for International Orders)

International customers are responsible for any customs fees, import duties, or taxes applied by their local authorities. These charges are not included in your order total.

8. Questions

If you have any questions about your order or shipping status, please contact us at SHOPSAINTERA96@GMAIL.COM and our team will be happy to help.

Pre-Order Policy

Thank you for choosing to shop with SAINTERA. Please review our Pre-Order Policy before placing your order. By completing a pre-order purchase, you agree to the following terms:

1. What Is a Pre-Order?

Pre-order items are products that are not yet in stock but are available for purchase in advance. This allows you to secure your desired item before it officially releases or restocks.

2. Estimated Processing & Shipping Time

All pre-order items are made or restocked to order. Estimated processing and shipping time is 2–3 weeks from the date of purchase.

  • Please note that this is an estimate and actual delivery times may vary due to production schedules, supplier delays, or shipping carrier issues.

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

3. Combined Orders

If your order includes both in-stock and pre-order items, the full order will be shipped once all items are available.
To receive in-stock items sooner, we recommend placing separate orders.

4. Cancellations & Changes

Because pre-orders are custom reserved or made to order, all pre-orders are final. We cannot guarantee changes, cancellations, or refunds once your order has been placed.

5. Payment

Payment for pre-order items is taken at the time of purchase to secure your item and begin the fulfillment process.

6. Customer Acknowledgment

By placing a pre-order with SAINTERA, you confirm that you have read, understood, and accepted this Pre-Order Policy — including the estimated 2–3 week shipping timeframe.

We appreciate your patience and support for our small brand. Pre-orders help us minimize waste, promote slow fashion, and offer exclusive designs made just for you.